Terms of service
The service
Callbudy is provided by Trendium LLC for businesses managing service calls, customer requests, internal appointments, estimates and invoices. These terms apply to the Callbudy application and its AI receptionist. You must be an adult with authority to act for the business whose account you create.
The receptionist uses your business profile, instructions, service area, price book and Callbudy schedule. You are responsible for keeping that information accurate, reviewing estimates and service commitments, and handling customer follow-up. AI output can be incomplete or incorrect. Do not rely on Callbudy for emergency response, safety-critical advice or a guarantee that a technician will attend.
This release includes internal scheduling, draft estimates and invoice records with manual paid/unpaid tracking. External calendar synchronization, emergency dispatch and online payment collection for your customer invoices are not included. Callbudy subscription payments are separate from your customer invoices.
Accounts and phone setup
Keep account credentials private and tell us at privacy@callbudy.com if you suspect unauthorized access. You may use the service only for a business you are authorized to represent. A verified email is required. After successful live checkout, including an eligible card-required trial, Callbudy attempts to assign a dedicated US receiving number automatically. Availability, platform limits or provider requirements may require administrator assistance. Number assignment does not itself enable customer answering: complete the test-call and forwarding setup first. Test calls count toward your trial allowance. If service ends, remove carrier forwarding; automatically assigned numbers are held for at least seven days after an inactive subscription is detected before automatic release during daily cleanup. A released number may not be recoverable. Existing-number answering requires carrier forwarding; the carrier controls the ringing delay. Callbudy cannot intercept calls without the required routing.
Use of calls, transcription and messages must have the permissions and disclosures required for your business and callers. Identify the receptionist as AI. Do not remove required disclosures, impersonate another business, send unsolicited messages, evade verification or usage limits, or use the service for unlawful, deceptive or abusive activity. Callbudy is not intended for emergency services or collection of payment-card numbers, passwords or other unnecessary sensitive details through calls or messages.
Plans, trials and cancellation
The Billing and Cancellation Policy below forms part of these terms. Your selected price and billing interval are displayed before checkout. Your account and number must be configured before answering can begin. When a trial is offered, a card is saved at checkout and is not charged during the trial. The trial begins when that card is saved, even if phone setup is not yet complete, and the selected plan is charged when the trial ends unless you cancel before then. When a trial is not offered, the selected plan is charged at checkout after your business details are saved. Arrange setup promptly or cancel before renewal if you do not wish to continue. Customer texting is optional and requires separate business registration and carrier approval, which may take longer than the trial. Voice service does not depend on SMS approval. If Callbudy cannot provision voice service, contact support before your ongoing trial ends for a one-time seven-day setup extension; the extension does not replenish the 50-minute allowance.
Your data and service access
You retain your rights in the business and customer information you provide. You permit us and our service providers to process it to operate, secure and support Callbudy. Our Privacy Notice explains that processing. You are responsible for lawful collection and use of your customers’ information.
We may restrict access to address nonpayment, security risks, abuse, legal requirements or violations of these terms. Third-party outages or failures may affect calls, messages, AI responses and billing updates. This release does not include a contractual uptime or emergency-response guarantee. Maintain a way for customers to contact your business directly.
Cancellation stops future renewal as described below; it does not itself delete business records. Request data deletion separately. Nothing in these terms excludes obligations or rights that applicable law does not allow to be excluded.
Changes and contact
We will communicate material changes to these terms or your subscription price before they apply. Price changes will not alter a trial or prepaid term already agreed without the notice or consent required by applicable law. Contact Trendium LLC at privacy@callbudy.com or PO Box 404, 650 Kinderkamack Rd, River Edge, NJ 07661 for support or questions.
Billing and cancellation policy
Prices
Prices are in US dollars. Starter is $149 monthly or $1,490 paid upfront annually, with 300 AI minutes per calendar month. Growth is $299 monthly or $2,990 annually, with 750 monthly minutes. Pro is $499 monthly or $4,990 annually, with 1,500 monthly minutes. Any additional amounts due must be disclosed at checkout. This release does not automatically collect setup fees or bill metered overages.
Annual prices represent approximately 16.7% savings compared with twelve monthly payments. Annual charges are paid upfront, not in monthly installments. Paid-plan allowances reset at 00:00 UTC on the first day of each calendar month, including annual plans. Unused minutes do not roll over. Paid allowances are not prorated for a partial calendar month. A paid-plan call admitted just before its allowance is exhausted may finish with less than ten extra minutes at no additional charge. New calls are blocked when the allowance is exhausted.
Optional seven-day trial
When offered to an eligible new account, the trial lasts seven days and includes 50 AI minutes in total. It starts when the card is saved at checkout. The card is not charged during the trial and is charged for the selected plan when the trial ends unless you cancel before then. Trial minutes do not reset when a calendar month changes. A trial call is limited to the remaining allowance. Answering stays off until that card is saved. When a trial is not offered, answering stays off until the selected plan is charged. After the trial, answering continues only while the subscription payment succeeds.
Unless you cancel before the displayed trial end date and time, Stripe will automatically charge your saved card for the selected monthly or annual plan. The subscription then renews automatically at that interval until canceled. The renewal amount and interval are shown before you agree. Annual renewal charges the full annual amount. Turning off new trial offers does not shorten an existing trial or alter a checkout offer already created.
A missing payment method or unsuccessful payment can stop answering. Customer access resumes only when the subscription status permits it. Do not assume that deleting the app, stopping forwarding, exhausting minutes or requesting data deletion cancels a subscription.
How to cancel
Sign in, open Settings → Plan & data → Manage billing, and choose cancellation in the Stripe billing portal. Cancel before the trial ends to avoid the first subscription charge. A paid subscription normally remains active through its already-paid term and does not renew after cancellation takes effect. Keep the cancellation confirmation. If you cannot access billing management, contact privacy@callbudy.com for assistance before the renewal deadline where possible.
Refunds and plan changes
Contact privacy@callbudy.com about a billing error, duplicate payment or refund request, identifying your account and charge without sending full card details. We review requests individually and correct confirmed billing errors. Cancellation does not by itself issue an automatic refund for a prepaid period. This policy does not limit refund or cancellation rights required by applicable law.
Upgrades take effect immediately, subject to successful payment of the prorated amount shown before confirmation. Downgrades take effect at the end of the current billing period; your existing plan remains available until then. Switching to a shorter billing interval takes effect at renewal. Other interval changes may change your renewal date and produce a prorated charge or credit, as shown before confirmation. Review the price, effective date and next renewal date in the billing portal before confirming. Changing plans does not reset minutes already used in the current calendar month.
Privacy notice
Who processes information
Trendium LLC, located at PO Box 404, 650 Kinderkamack Rd, River Edge, NJ 07661, operates Callbudy. Contact privacy@callbudy.com about privacy. We process business-account information to operate our service. For caller and customer information entered or collected on a subscriber’s behalf, we provide the service to that business; callers should also consult that business about its handling of their information.
Information collected and purposes
We process account identifiers and verified email addresses, business profiles and instructions, caller phone numbers, conversation text and summaries, service requests, addresses, schedules, customer records, estimates, invoices and messaging preferences. If you apply for customer texting, we collect business registration information, tax identifiers, business addresses, authorized contact details, sample messages and consent-process information to submit to messaging providers. If you choose our hosted business messaging notice, your approved business name and contact email are published on that page. We also process subscription references and status, verification and delivery records, usage counts and operational/security events.
We use this information to authenticate users, route and answer calls, prepare and display customer records, manage scheduling and billing, deliver authorized notifications, provide support, prevent abuse and troubleshoot failures. Do not supply sensitive information that is unnecessary for a service request.
Audio is streamed for live conversation through Twilio and OpenAI. Callbudy does not provide a stored audio-recording feature. It does store conversation text and summaries. This statement does not describe or override the providers’ own processing and retention rules.
Service providers and disclosures
Callbudy uses Google Cloud and its identity services for hosting, database storage and authentication; Twilio for phone and SMS services; OpenAI for AI conversation and summaries; and Stripe for subscription payment processing. Resend delivers account verification and password-reset emails. Email summaries are optional; when you enable them, recipient addresses and message content are also sent to Resend. Stripe handles payment-card details; Callbudy stores customer/subscription references and status rather than full card numbers.
We may disclose information where needed to provide the service, comply with a legal obligation, respond to a valid legal process, or protect users and the service. Optional advertising measurement is described below. We do not send customer contact details or call contents in our advertising events. Service providers may process information outside your location. Do not assume a particular provider’s data stays exclusively in Callbudy’s Google hosting region.
Storage, retention and deletion
With your permission, Google Analytics measures campaign visits and conversions, including demo engagement, registration and checkout, to help us assess advertising performance. Analytics uses cookies and sends technical interaction data to Google. We do not include form contents, call transcripts, customer contact details or authentication tokens in our analytics events. You can allow or decline analytics and change your choice using Measurement preferences. Declining does not affect service access. With separate permission, Google Ads, Meta and X pixels measure visits, demo milestones, registration, checkout starts and verified trial or paid-checkout outcomes to attribute conversions to advertising. The providers process cookies, device/network information and event data and may link these interactions to accounts on their platforms. Meta may receive the page URL and referrer; X page-location collection is disabled. We do not supply contact details for advanced matching or include form entries, transcripts or customer records in pixel event payloads. Campaign parameters and ad click identifiers support attribution. Advertising choices are independent of Google Analytics and can be changed through Measurement preferences. Turning off X measurement refreshes the page to unload its pixel. You can also manage personalized advertising through Meta and X account settings.
Callbudy uses a secure session cookie for sign-in. Authentication services process information needed for sign-in and email verification. Stripe’s separately hosted checkout and portal have their own privacy and cookie practices.
Raw utterance text older than 90 days is pruned when the workspace next processes a call. Inactive workspaces require administrator cleanup; this is not an exact-day deletion guarantee. Summaries may contain conversation details and remain in CRM records. Business records and message histories remain until removed or a deletion request is fulfilled. Backups, security/billing records and provider-held information may have different retention or legally required preservation periods. No immediate deletion from every backup or provider is promised.
You can download business data under Settings → Plan & data. Oversized exports require administrator assistance. Account deletion requests are reviewed by an administrator after billing ends; submitting a request does not immediately erase records. We may verify identity and authority before fulfilling a request. Contact privacy@callbudy.com for access, correction, deletion or other privacy requests available under applicable law. Callers may contact the business they called as well as us for help identifying the appropriate recipient of a request.
Security and updates
We use access controls, authenticated sessions, verified notification destinations and other safeguards to protect information. No service can guarantee absolute security. The app is intended for business users, not children. We will update this notice when our practices materially change and identify its effective date.
Messaging and AI-call notice
Callbudy’s receptionist is automated. Businesses must present an appropriate AI/transcription disclosure and obtain any required consent before processing calls. A suggested business greeting is: “Thanks for calling [business]. I’m the AI receptionist. This call is transcribed so our team can help with your request.” Adapt this to the business’s actual practices and applicable requirements.
Owner SMS summaries require a verified recipient and an enabled, approved sender. Enabling them requests alerts for calls handled by the workspace; frequency depends on call activity. Carrier message and data charges may apply. Reply STOP to the sending number to opt out. Re-enable through the supported START flow and account settings. For help, contact privacy@callbudy.com. Message delivery is not guaranteed and may be delayed or blocked.
Calling a business alone does not enroll the caller in marketing texts. Incomplete-intake follow-up texts require the consent recorded for that caller in Callbudy. Do not use the platform to send unsolicited marketing. Email summaries use the verified account email when email delivery is enabled. In-app alerts refresh while the app is open and are not background push notifications.